SAP upgrade to impact self-service and other functionality from 27th May

ICTS will implement a SAP system upgrade, which will impact certain services from Friday 27^th May 2022.

Impact on non-SAP users

From Friday 27^th May (3:00 p.m.) to Friday 3^rd June 2022 (10:00 a.m.), all users will NOT be able to access Employee Self-Service (ESS) and Manager Self-Service (MSS) via Fiori. Therefore, you will not be able to perform any of the following:

• Update personal information (ESS)
• View payslips (ESS)
• View leave balances (ESS)
• Submit Leave requests (ESS)
• View IRP5s (ESS)
• Process Leave requests (MSS)

If you need to perform any tasks on the affected services, please do so either before or after the maintenance period.

If you’re a manager, please ensure that you clear your work lists of requests before the upgrade so that you can avoid escalations.

Impact on SAP users

From Friday 27^th May (3:00 p.m.) to Tuesday 31^st May 2022 (10:00 a.m.), SAP PRD will be unavailable.

In addition, the RIB budget update program will not run during this downtime. All jobs or reports scheduled to run during these periods will be cancelled.

We thank you for your understanding while we complete this important upgrade.