Instructions for Apple Mac
You can use the eduroam CAT tool to have the configuration done automatically:
- Download and run the Apple device installation file.
- When prompted, enter your UCT username@wf.uct.ac.za and UCT network password.
Alternatively, you can manually configure your computer by following the steps shown in the video below. (Written instructions are provided below the video).
Alternatively, follow these text instructions:
- If you’re using an ethernet adapter, please ensure that it is inserted correctly.
- Plug in the ethernet cable.
- An authentication window will open. Enter these details:
- Certificate: No certificate selected
- Account name: Staff / student number@wf.uct.ac.za
- Password: Your UCT network password
- Click OK.
Connection issues after enablement
After the deadline, if you are having trouble connecting to the internet:
- Check if you can access the Service Portal. If so, your issue is NAC-related. Please follow this link to log a NAC request. Or contact the NAC support line on 021 650 8050.
- If you cannot access the Service Portal, you are experiencing a different network issue. For example, your device might connect to the network but has no internet access. In such cases, please contact the IT Helpdesk on 021 650 4500 (choose option 1). Alternatively, use your mobile phone to log a request in the Service Portal (eduroam is not impacted by this initiative.)
Instructions for other operating systems
If you have a computing device that isn't covered above, let us know by filling out this form.