Call functionality migration from Skype for Business to Microsoft Teams
Most UCT staff can now make and receive external calls directly in Microsoft Teams.
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Support
We offer wide-ranging support via a number of facilities including an IT service desk which makes use of an advanced call logging system, support for classrooms and the technology in them, social media support and support in the computing l
Logging support requests online
The ServiceNow Customer View allows UCT staff members to log support calls, place orders and manage their ICT requests
Microsoft Teams call functionality
Most UCT staff members can now make and receive external calls via Microsoft Teams