On the afternoon of Thursday 23rd June 2022, ICTS will move the Mimecast online email management tool to the single sign-on (SSO) environment, while also implementing multi-factor authentication (MFA) for it.

The Mimecast service helps to minimise spam at UCT. You sometimes receive messages from “Postmaster” asking you to decide what happens with a potential spam email, and you then need to click the relevant link to deal with the message appropriately. This takes you to the Mimecast page.

How will this affect me?

From the afternoon of 23rd June 2022, there will be two changes when you try to access the Mimecast page:

  1. You will be directed to the UCT sign-in page, where you will need to sign in using your UCT credentials. Note that if you are already signed in to an SSO service (e.g. ServiceNow or Microsoft 365), you won’t need to sign in again, and you will be directed to the Mimecast page.
  2. At this point, if you are using a device or browser that has already been authenticated via the UCT MFA service*, you will go straight to the Mimecast page. However, if you have not authenticated on that device or browser, you will be asked to authenticate – using either the MFA app or an SMS code (depending on how you set up MFA). Upon successful authentication, you will then be taken to the Mimecast page.

* Note that some undergraduate students have not yet had MFA enabled. In such cases, this will not apply until MFA has been enabled on their accounts.

Need help?

If you require assistance with Mimecast, single sign-on, or MFA, please contact the IT Helpdesk.