Your computer may sometimes experience problems connecting to the UCT network or the Internet. In such cases, the IT Helpdesk may ask you for your media access control (MAC) address – an address that physically identifies your device on the network.

Follow the relevant instructions below to find your MAC address:

Windows 10, 8.1, 8, 7

  1. Open the Start menu, type CMD and press Enter.
  2. In the command prompt window, type:
    getmac /v /fo list then press Enter.
  3. Your machine's MAC address is listed as the Physical Address, e.g. 00:1b:63:04:b1:95.

macOS

  1. Click 
    Apple in the top left corner of the screen and select System Preferences.
  2. Select Network.
  3. Under the Location dropdown, ensure that Automatic is selected.
  4. If you're connected via network cable:
    • From the left panel, select Ethernet.
    • In the bottom right corner, click Advanced.
    • In the Network dialog box, select the Hardware tab.
    • Your machine's MAC Address is shown.
  5. If you're connected via wireless:
    • From the left panel, select Wi-Fi.
    • In the bottom right corner, click Advanced.
    • In the Network dialog box, select the Hardware tab.
    • Your machine's MAC Address is shown.

Linux SLED 10 (Gnome)

  1. Select Computer > More Applications...
  2. In the Application Browser window’s System section, click Gnome Terminal.
  3. In the Terminal window:
    • Type su root
    • Enter the root password
    • Type ifconfig
  4. Your machine’s MAC address is listed as the HWaddr.

Linux Ubuntu

  1. Select Applications > Accessories > Terminal.
  2. In the Terminal window, type ifconfig | grep HWaddr.
  3. Your machine’s MAC address is listed as the HWaddr.