Email changes: actions for printer and equipment owners

23 May 2023
23 May 2023

UCT has implemented an urgent change to enhance security measures and address risks associated with sending emails from printers and other devices. To ensure secure sending, all system owners must explicitly request the addition of their system or device's IP address to enable sending via

Does this affect me?

This does not affect:

  • Your UCT-owned laptop, computer, or mobile device.
  • Printers and multi-function devices that run via UCT Managed Print Services (MPS).
  • Printers and multi-function devices that run via Novell iPrint, where scan to email was requested.
  • Systems and devices for which permission was requested to send email via (As long as the device's IP address hasn’t changed since the request.)

This does affect:

  • Non-iPrint and non-MPS printers and multi-function devices that send out emails via the UCT email system. For example, those using ”Scan to email” functionality.
  • Other systems and devices that send out emails via the UCT email system. For example, specialised equipment or recently-installed UPS systems that do not have explicit authorisation for email sending.
  • Systems and devices that can already send email via, but the device's IP address has changed since you first requested this permission.

What do I need to do?

To ensure that your system or device can use the UCT email system, please log a request asking ICTS to reserve an IP address for the device on the network.

In your request, please include the following information*:

  • IP address
  • MAC address
  • Printer configuration page if made available by the vendor

* You can obtain this information by printing a device configuration page from the printer’s interactive front panel.

In addition, if you experience any further issues, please inform your vendor of the network configuration changes. Please also provide them with the following information, as they may need to update the printer or computer configurations:

  • Outgoing SMTP server:
  • Outgoing port number: 25